Seamless Shopping Experience

At ALONGE, we're dedicated to simplifying your shopping journey and providing unparalleled customer service. Our commitment to excellence means we're always innovating to meet your needs.

Exchange Policy

We want you to shop with confidence. If you're not completely satisfied with your purchase for any reason, you have a generous 30-day window to exchange it. Simply ensure the item is in pristine condition: unused, undamaged, unwashed, with tags intact, and in its original packaging. Customers are entitled to up to two free exchanges per purchase. For any additional exchanges beyond the second, an exchange fee will apply. Please note that all products bought under special offers or not, are eligible for exchange only, with the replacement product being of equal or higher value. Refunds or store credit are not available for special offer items.

The replacement item will be shipped only on received and reviewing the returned item.

Process

The easiest way to return or exchange is to generate a request from our website. For transactions made by signed-in customers, you can go to "My Orders" under the "My account" menu. For guest order transactions, visit the Track Your Order page. You will need to enter your Order ID and the email address given in the order. You can also call or write to us if you need any assistance or if you find that more convenient.

Always ALONGE with you: Reach Out to Our Customer Care Team

Need assistance? Our dedicated customer care team is here to help.
Contact us at +91 97914 00111 or email us at contact@alonge.in.
You can also visit our Corporate Office at 32, H-Block, Anna Nagar, Chennai - 600040, TamilNadu, India.

Convenient Business Hours

Our team is available to assist you from 10am to 6pm IST, Monday to Saturday, excluding Second Saturdays and Indian public holidays.

Cancellation Policy

Once an order has been collected by our delivery partners, it cannot be cancelled. And once you receive the buttery soft clothes, you will have no heart to part with them.

Damages

If any items are delivered without tags or if the packaging appears damaged, please contact our customer care department immediately within 2 days of delivery. If the packaging seems tampered with or damaged, we advise you not to accept the delivery.

International Orders Return & Replacement Policy

We strive to provide the highest quality products and exceptional customer service. Due to logistical challenges and customs regulations, we do not offer returns or replacements for international orders.

We recommend thoroughly reviewing product details and sizing guides before making a purchase. Should you have any questions or require further assistance, please contact our customer support team at care@alonge.in or +91 97914 00111. Please note that our customer support is available to assist you in English only. We are here to help ensure you have a satisfying shopping experience with ALONGE.